Returns
We want you to love your purchase. If you are not completely satisfied, you may return your item within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it
- Be returned in its original packaging
- Not show signs of wear, damage, or alteration
Items that do not meet these conditions may not be eligible for a refund.
Non-returnable items
For hygiene reasons, certain items cannot be returned. These include:
- Earrings that have been worn or used
- Items marked as final sale
- Gift cards
How to request a return
To initiate a return, please contact us at:
Include the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our team will provide instructions on how to send the item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Processing times may take 5–10 business days, depending on your bank or payment provider
Shipping costs
- Original shipping costs are non-refundable
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
Damaged or incorrect items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Send an email to:
Include:
- Your order number
- A photo of the item
- A short description of the issue
We will arrange a replacement or refund as quickly as possible.
Exchanges
If you would like to exchange an item, please contact us and we will assist you with the exchange process.
Contact
If you have any questions regarding returns or refunds, please contact us at:
