Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation and tracking information via email.
Shipping Rates
We offer the following shipping options across South Africa:
- Flat Rate Shipping: R99
- Free Shipping: Orders over R500
Shipping costs are calculated automatically at checkout.
Delivery Time
Estimated delivery times:
- Major cities: 2–4 business days
- Outlying areas: 3–6 business days
Delivery times may vary depending on your location and the courier service.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery of your package.
Delivery Address
Please ensure your shipping address is correct when placing your order.
Ruchei cannot be held responsible for delays or lost parcels caused by incorrect shipping information provided by the customer.
Delays
While we work with trusted courier partners, delivery times are estimates and may occasionally be affected by:
- Weather conditions
- High courier volumes
- Public holidays
- Unexpected logistical delays
We appreciate your patience if this occurs.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Email: info@ruchei.co.za
Please include:
- Your order number
- A photo of the damaged package or product
- A brief description of the issue
Our team will assist you with a replacement or solution.
Contact
If you have any questions regarding shipping, please contact us at:
